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Prices
Ordering and Payment Information
Delivery Information
International Orders
Appointments To Visit Us
Exchange & Returns Policy
Privacy Policy
Violin Sizing Guide
Contact Us
Prices
- All prices listed on our website are in NZD.
- For New Zealand
customers, prices are inclusive of New Zealand GST (Goods and Services Tax,
12.5%).
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Ordering and Payment Information
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For online orders, you can choose to either pay with your credit
card, send us a local cheque in
New Zealand dollars, or direct credit to our company bank account personally or through
internet banking. Upon receiving your online order form, we will send you a separate email to
confirm the availability of the product(s) you have ordered and the payment options and details.
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Credit card payments are accepted online through Paypal's secure payment
gateway. You will be directed to a secure page hosted by Paypal
for payment.
Credit card details will be entered directly into a secure Paypal
payment page. Virtuoso Strings will not save, nor will we be advised of your credit card details, only advice of your payment.
- Upon submission of your online order form, we will hold your order
for 7 days, after which it will be returned to our inventory if we
have not received your payment.
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Delivery Information
Delivery charges within New Zealand are as follows:
| $50.00 and under |
$5.00 |
| Above $50.00 |
FREE* |
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If you wish to collect your order personally, please
contact
us either by phone or email to make arrangements.
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In-stock orders will be sent out within 1-2 working days
upon receipt of your payment.
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Most orders
will be delivered by courier/freight companies. It will take the courier company 1-2
working days for delivery in North Island and 2-3 working days for
delivery in South Island. Rural addresses may take 1-2 days longer. We will advise you either by phone or email if we anticipate any delays,
or if the item(s) you have ordered is out of stock.
International
Orders
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All orders to be delivered out of New Zealand will be sent through
NZ Post International Air Mail.
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Please enquire about freight and handling cost
of instruments to be shipped outside of New Zealand.
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For orders from outside New Zealand, we will advise you of
final costs through email after you have placed your order.
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Upon confirmation of your order, payment can be made with Visa/Mastercard
through our Payments page.
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Any sales tax or duty payable when the
order arrives in the destination country is the customer's
responsibility.
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Appointments To Visit
Us
- If you would like to visit our home office to try on our
products, feel free to contact us to make an
appointment.
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Exchange & Returns Policy
For Instruments (10-Day Money Back Guarantee)
- Within 10 days after receipt of your violin/viola/cello, if you are
not completely satisfied, you may return it for a full refund (less
return shipping cost as detailed below). Instruments must be returned in as-new condition, otherwise, repair
cost or depreciation due to damage will be charged. Here is how
it works:
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When you make a purchase of any of our violin/viola/cello, Virtuoso Strings will
invoice you with the
full amount of the purchase.
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When payment has been made in full, your instrument will be
couriered to you.
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Within 10 days after you have received the
instrument, if you are
not completely satisfied for any reason, you may return it for a
refund.
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Ring or send an email to our Customer Service at info@virtuosostrings.co.nz
requesting an RMA (Return Merchandise Authorization)
number. Please indicate your order number. Please also
include your reasons for returning the violin so we may improve
service to our customers. This request for RMA must be
received by us within 10 days after receipt of the
instrument. Otherwise, we cannot provide the refund.
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Include a copy of the invoice from the original order in the
package and write the RMA number on the outside of the package.
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Use the original packing materials and pack according to the
instructions included.
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Within two working days
of receiving the RMA number, arrange for a courier to return the
package/box. Return courier is at the customer’s risk and
expense.
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Advise Virtuoso Strings
immediately of the courier Tracking Number
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Once the instrument is received, we will inspect the violin and
other items in the package to make sure they are in as-new
condition.
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Within 5 business days after receipt of the package, we will
issue a refund and an email will be sent with detail information on the refund.
- Limitations:
Except for defective items, the following products
are nonreturnable: strings, books, CDs, DVDs, rosin, any items not
in an unused condition, any items not in their original packaging,
any items that have been advertised as 'non-returnable', and any
special orders.
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Violin Sizing Guide
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VIOLIN SIZING GUIDE
While standing, stretch the left arm sideways,
palm up. Measure from the middle of the left side of the neck to the
middle of the palm.
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Violin Sizes |
Arm Length (Inches) |
Age (Years) |
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1/32 |
13" |
2-3 |
|
1/16 |
14"-15.4" |
3-5 |
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1/10 |
15.4"-16.9" |
3-5 |
|
1/8 |
16.9"-18.5" |
3-5 |
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1/4 |
18.5"-20.4" |
4-7 |
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1/2 |
20.4"-22.25" |
6-10 |
|
3/4 |
22.25"-23.6" |
9-11 |
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4/4 |
23.6" & up |
9-Adult |
Privacy Policy
Virtuoso Strings do not pass any customer information to anyone else.
Virtuoso Strings
will use personal information only for the purpose for which
it was given. From time to time Virtuoso Strings may send product information
(including special offers) in the mail or by email. If at any time in the
future customers wish to remove details from our customer list they need
only contact us.
Contact Us
For any comments and enquiries about Virtuoso Strings and our products, you
can contact us via:
Email – info@Virtuosostrings.co.nz
Telephone – (04) 232 9200
Address – Tawa, Wellington, New Zealand.
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